Understanding without an interpreter – your data protection-compliant conversation assistant for daily citizen contact

Communication is the foundation of a functioning society. When people don't understand authorities, doctors, or advice centers, uncertainty, delays, and injustice arise.
SYNIA creates equal opportunities – through secure, AI-supported real-time language interpretation .

Our conversation assistant automatically transcribes and translates conversations with citizens – directly, in compliance with data protection regulations and without an interpreter .

Whether at reception, in social services, or in healthcare: our solution supports professionals in conducting efficient, understandable, and inclusive conversations. All voice data is processed locally – for maximum security and trust.

  • Easy integration: immediately usable on PC and tablet.
  • Data protection made in Germany: GDPR-compliant local processing.
  • Designed for municipal services: specifically tailored to the needs of the public sector.

We make language mediation in local authorities, schools and daycare centers much easier

  • Relieving the burden on budgets through savings in interpreting budgets and reducing the administrative workload of staff

  • Qualitative improvements in language mediation through simple use of our conversation assistant

  • Availability of a 24-hour interpreting service for all employees
Conversation assistant for municipalities

Our solution: The SYNIA AI conversation assistant

safe & reliable
tested & quality assured
Available 24/7 for language mediation

We provide the following features

  • Bi-directional live translation assistant for conversations with citizens who do not speak German.

  • Protocol assistant who documents and summarizes conversations bilingually if necessary.

  • Context-related conversation guides to support communication and provide professional assistance to employees.
Here's how it works

Our mission: We provide relief, integration and participation in Germany

  • Promote relief in the public sector

    Authorities are facing growing challenges and need digital, efficient processes – for less bureaucracy and happier citizens.

    We relieve the burden on staff by solving the problem of language mediation with a low-threshold, 24/7 available AI-based conversation assistant.

  • Supporting scarce interpreter resources

    Interpreting and translation services are complex to organize and are available for a limited time. Furthermore, the desired quality cannot be guaranteed, especially with lay interpreters.

    We ensure consistently high quality 24/7.

  • Enable linguistic integration and participation

    According to current forecasts, Germany will remain a net immigration country—thus, linguistic integration is an ongoing process and a permanent need. Linguistic integration is the key to social participation.

    We facilitate linguistic integration and thereby enable social participation.
Interested? Schedule a demo now!

SYNIA FAQ

Where is the Synia startup based?

We come from the innovation center of Munich in Germany.

Do I need an on-premise AI server?

Locally and on-premise is the most secure way to run our conversation assistant. We are happy to deploy our solution on a preconfigured server.

For a quick start, we also offer operation in the SYNIA data center (ISO 27001, location in Germany).

Which languages ​​does the conversation assistant support?

The number of available languages ​​is constantly growing: we will launch with 15 languages ​​in 2025. Through our SYNIA quality process, we ensure high-quality translations and have these verified by independent testers.

What distinguishes the SYNIA conversation assistant from pure translation services?

Several aspects must be considered here. First, the operating model must be distinguished. Other translation services are usually cloud services operated in the company's data centers, often outside Germany or the EU. The SYNIA conversation assistant is operated in the customer's data center or in a so-called private cloud (located in Germany, ISO 27001). This represents a significant difference in terms of data protection and IT security.

On the other hand, the SYNIA conversation assistant offers value-added services (keyword: AI+) that are essential for language mediation in public authorities and the healthcare sector (e.g., logging).

Furthermore, the usability of the SYNIA conversation assistant is significantly better because the solution has speech recognition and therefore no manual language switching is required, ensuring a natural conversation.

What does the term AI+ mean?

AI+ are value-added services that go beyond interpreting, make optimal use of the advantages of AI and provide important functions for the user, including:

  • Minutes and summaries (bilingual or multilingual if necessary) of the discussions
  • Integration of certified specialist translations
  • Providing context-based conversation guides
  • Translation aids for technical terms

What are the advantages of the SYNIA conversation assistant compared to language mediation by a lay interpreter?

The SYNIA conversation assistant is a personal digital assistant that offers many advantages:

  • Reliable, available 24/7, no booking required
  • Tested and verified in the respective context
  • Prepares a record and summary of the discussions upon request
  • Provides assistance through context-based conversation guides upon request.

How much does the SYNIA conversation assistant cost?

The SYNIA conversation assistant is available in various versions and operating models. Please contact us so we can find the right pricing model for you.

Contact us now & overcome language barriers!