Innovative solution for municipal administration
Understanding without an interpreter – your data protection-compliant conversation assistant for daily citizen contact
Time-consuming scheduling, high costs and low quality control are the reality of language mediation today.
We want to offer a faster and more cost-effective solution with higher availability than lay interpreters in citizen services.
To achieve this, we are developing a practical conversation assistant to enable easy communication at all times . As an innovative foundation, we are using artificial intelligence in a secure, localized form .
In citizen dialogues, the assistant makes mutual understanding possible automatically – directly, in compliance with data protection regulations and without an interpreter.
The conversation assistant helps professionals in various fields, such as reception, social services, or healthcare, to conduct conversations efficiently, clearly, and inclusively . We can show you our online demo in a real-time video call at any time.
Our solution
Reduction of interpreter costs
Interpreter assignments in municipal administrations cost taxpayers millions of euros annually. This includes fees, expense allowances, and subsidies, such as travel allowances and subsidies for the operators of interpreter pools—and, of course, the personnel costs required to manage the interpreter pools. The material costs alone can amount to well over EUR 50,000 per year for an average-sized district.
Using the SYNIA conversation assistant can reduce these costs by up to 70%. A flat-rate fee provides complete cost control and predictability.
Relief for employees
Administrative staff are largely relieved of the administrative burden associated with finding, scheduling, and billing interpreters. This eliminates a significant source of stress for employees.
The SYNIA conversation assistant is available anytime, anywhere and is therefore also available for ad-hoc appointments at the touch of a button.
Increase in quality
For the most part, local governments employ lay interpreters on a voluntary basis, provided through interpreter pools. The interpreter pool is a voluntary service provided by the municipality and therefore secondary to any statutory obligations. The interpreters are not subject to quality control. Therefore, language and subject-matter competence, as well as neutrality, cannot be assumed.
The SYNIA conversation assistant is tested, quality-assured, and, of course, neutral . The integrated AI+ functions ensure that technical terms are translated correctly and that important information can also be provided to citizens in their native language.